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IT Company Information
Omnitech LLC

This page contains information about the IT activities of Omnitech LLC, including information about the organization, its activities, products, services, technology stack and software

The information is published in accordance with the requirements of Order of the Ministry of Digital Development of Russia dated 02.06.2025 No. 511 for the purpose of confirming state accreditation of an organization engaged in information technology activities

Organization details and contacts

Full name Limited Liability Company «Omnitech»
Short name Omnitech LLC
TIN (INN) 7840061562
KPP 784001001
OGRN 1177847005434
Primary OKVED 63.11 — data processing activities, web hosting and related activities
Legal address 191186, St. Petersburg, Municipal District No. 78, Sergey Tyulenin Lane, 4/23, Litera A, Room 13N
Phone 8 (800) 777-40-78
Email welcome@flomni.ru
Website flomni.com

Activity codes under Order of the Ministry of Digital Development No. 449 dated 11.05.2023

Code Description as applied to Flomni
1.01 Development, adaptation, implementation, maintenance, testing and technical support of computer programs: the Flomni platform, chatbots, voice bots, user interfaces, software components and related services
2.01 Granting rights to use and remote access to Flomni software products under the SaaS model, including client subscriptions to the platform and its functional modules
10.01 Creation and maintenance of neural network solutions, speech and text recognition, processing and conversion technologies used in AI bots, voice bots, NLU components and other Flomni AI tools

Information about products

Omnitech LLC develops and provides software products of the Flomni ecosystem for automating business communications, customer service, HR processes and launching AI agents for company tasks

Flomni AI

Flomni AI is an infrastructure platform for managing the full lifecycle of AI agents, monitoring model quality and ensuring security when using LLMs. The solution is the technological core of the entire Flomni ecosystem and serves to create predictable, fast and secure AI solutions, providing transparency of artificial intelligence operation in business processes.

Key features:

  • creation and configuration of AI agents for business scenarios;
  • working with corporate knowledge bases;
  • processing text and voice requests;
  • preparing responses and suggestions;
  • automation of standard and complex communication scenarios;
  • integration with client's internal systems;
  • monitoring token usage, daily load and model performance;
  • masking personal and confidential data

Flomni CS

Flomni CS is a platform for omnichannel customer communication and customer service management. The solution combines digital communication channels, dialogs, chatbots, agent workspace, analytics, quality control tools and AI tools for supervisors and agents

Key features:

  • handling inquiries from chats and messengers in a single interface;
  • chatbots and visual scenario builder;
  • website live chat with branding options;
  • in-app chat via SDK;
  • message broadcasts to supported channels;
  • analytics and quality control;
  • AI audit, summaries, customer card creation and agent hints based on corporate knowledge base;
  • integrations with CRM, ERP, contact centers, accounting systems, knowledge bases and other enterprise systems

Flomni HR

Flomni HR is a platform for optimizing HR processes, automating mass hiring, initial candidate screening, candidate communication, as well as supporting onboarding, testing and employee support processes

Key features:

  • AI resume scoring and candidate-to-vacancy fit assessment;
  • AI interviews with flexible question scenarios and auto-reminders;
  • ready-made templates for mass hiring;
  • hiring funnel analytics;
  • candidate communication in digital channels;
  • integration with HeadHunter, other sourcing channels, ATS and internal HR systems;
  • automation of initial communication and candidate qualification

Information about services and works performed

Omnitech LLC provides services and performs works related to the development, implementation, configuration, maintenance and enhancement of Flomni software products

Such services and works include:

  • providing access to Flomni software products;
  • implementing Flomni solutions at client sites;
  • analyzing client business processes;
  • configuring customer service, HR process and communication automation scenarios;
  • configuring chatbots, AI agents and automated scenarios;
  • integrating Flomni with client information systems;
  • setting up communication channels;
  • software technical support;
  • consultancy support for users;
  • user training on the platform;
  • adaptation, modification and development of functionality for client needs;
  • support for pilot projects and production launches

Current information on pricing of goods, works and services

The cost of Omnitech LLC products, works and services depends on the solution composition, number of users, connected channels, request volume, selected modules, integration requirements, technical support level, deployment model and individual client requirements

Current pricing for standard solutions is published on the Pricing pages

The cost of individual projects, implementation, integrations, customizations, extended technical support, pilot launches and on-premise deployment is determined based on technical specifications, scope of work and commercial proposals

Pricing information constituting a trade secret, as well as individual contract terms with clients, are not publicly disclosed

Pricing by category

Category How the price is determined
Flomni platform access Depends on the selected product, plan, module composition, number of users and usage parameters
Flomni CS Depends on the number of agent licenses, required platform services, enabled features and support level
Flomni HR Depends on hiring volume: number of vacancies/candidates, recruiter seats, connected channels, features and integrations
Flomni AI Depends on AI agent composition, scenarios, data volume, training requirements, integrations and infrastructure
Implementation Calculated based on scope of work, client requirements and project timeline
Integrations Calculated based on technical specifications
Technical support Depends on support level, SLA and contract terms
Custom development Calculated based on separate technical specifications and commercial proposal

Data on exclusive rights to software and databases

Omnitech LLC is the rights holder of Flomni software products, including software, software components, user interfaces, databases, documentation and other intellectual property results created in the development and enhancement of Flomni products

The software Flomni Omnichannel Platform is included in the Unified Register of Russian Software for Electronic Computers and Databases, registry entry No. 17699 dated 19.05.2023

Rights to use Flomni software products are granted to clients based on agreements concluded with Omnitech LLC, including license agreements, service agreements, service access agreements, technical support agreements, subscriptions or other contractual models

Flomni software products may be provided in cloud SaaS format. If required, on-premise deployment terms are discussed individually

Information on inclusion of software in the Russian software registry

Flomni Omnichannel Platform software is included in the Unified Register of Russian Software for Electronic Computers and Databases

Software Flomni Omnichannel Platform
Rights holder Omnitech LLC
Registry Unified Register of Russian Software for Electronic Computers and Databases
Registry entry No. 17699
Date of inclusion 19.05.2023
Method of granting rights Service access, license agreement, service agreement, subscription, technical support agreement, individual contractual models

The Flomni Omnichannel Platform entry is also listed on the Flomni website and in the domestic software catalog

Technology stack

Flomni software products are developed and operate using a modern technology stack that ensures the operation of web interfaces, backend, databases, integrations, communication channels, AI components and infrastructure services

Server side and backend

  • Programming languages: Node.js, Python, Scala, Rust;
  • Backend frameworks and platforms: NestJS, Express.js, Flask;
  • Architectural approach: microservices architecture, event-driven architecture;
  • Interaction methods: REST API, WebSocket, Webhook/API integrations;
  • Message and event processing systems: NATS, BullMQ;
  • Databases: MongoDB, PostgreSQL, Redis, ClickHouse;
  • Object storage: Yandex Cloud Object Store;
  • Server software and web servers: Kubernetes, Nginx

Client web interface

  • Languages and technologies: JavaScript, TypeScript, HTML, CSS;
  • Frontend frameworks and libraries: React;
  • Build and development tools: Webpack, Rollup, npm, pnpm;
  • Technologies and approaches: SPA, SSR, component architecture;
  • Web interface components: agent workspace, personal account, chatbot scenario builder, analytics dashboards, CRM, integration settings interfaces

AI/ML components

  • Languages and frameworks: Node.js, Python, TensorFlow, scikit-learn;
  • Natural language processing components: intent classification, entity extraction, summarization, response generation, sentiment analysis, vector search, LLM;
  • Corporate knowledge search technologies: semantic search, vector databases, RAG approach, embedding models;
  • Models and providers: cloud LLMs, open-source models, hybrid approach, BYOK/BYOM;
  • Quality control mechanisms: tracing and telemetry storage, LLM as a Judge, EVALs

Mobile applications and SDK

  • Mobile app development technologies: React Native, Java, Swift;
  • Mobile SDK development technologies: Android SDK, iOS SDK, React Native SDK;
  • Mobile components: Flomni Dialogs mobile app, SDK for chat integration in client mobile apps, push notifications, embedded chat, user authentication, file transfer;
  • Supported platforms: Android, iOS, client enterprise mobile applications

Integrations and communication channels

  • Integration types: REST API, Webhook, SDK;
  • Communication channels: web chat, mobile chat, messengers, social networks, email, push notifications;
  • Enterprise system integrations: any, assembled in no-code editor;
  • Authorization and access management: role-based access model, OpenID Connect, Keycloak

Infrastructure and deployment

  • Deployment models: Cloud SaaS on Yandex Cloud, on-premise deployment in dedicated client environments

Information on fiscal data operator

Omnitech LLC is not a fiscal data operator and does not carry out fiscal data operator activities

Additional information

The information published on this page is for informational purposes only and does not constitute a public offer. The terms of provision of software products, services, works, technical support, implementation, integrations and customizations are determined by agreement with the client and/or commercial proposal

Omnitech LLC reserves the right to update the information on this page in the event of changes in the composition of products, services, technology stack, pricing, legal status of software, registration data or legislative requirements

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